Privacy Policy

Fabric Store

Our commitment to you

We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and your rights regarding that data. We will never sell your personal information to third parties.

Who we are

This privacy policy applies to The Fabric Room , an online fabric store operating at thefacricroom.in. We are the data controller responsible for your personal information. For any privacy-related queries, you can reach us at the contact details provided at the bottom of this page.

What information we collect

We collect information you provide directly to us, as well as certain data automatically when you use our website.

Information you provide

  • Full name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely — we do not store card numbers)
  • Order history and product preferences
  • Messages or enquiries sent to us via email or contact forms

Information collected automatically

  • IP address and browser type
  • Pages visited and time spent on site
  • Device type (mobile, desktop, tablet)
  • Referring website or search query
  • Cookie and tracking data (see Cookies section below)

How we use your information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including shipping and delivery updates
  • To send order confirmations, invoices, and support communications
  • To respond to your enquiries and provide customer service
  • To send promotional emails or offers — only if you have opted in
  • To improve our website, product listings, and shopping experience
  • To detect and prevent fraud or unauthorised access
  • To comply with legal and regulatory obligations

Sharing your information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

  • With courier and logistics partners solely to deliver your orders
  • With payment processors (such as Razorpay, PayU, or similar) to handle transactions securely
  • With website hosting and analytics providers who help us run our store
  • With government or legal authorities if required by law

All third-party partners are required to handle your data securely and only for the purpose for which it was shared.

Cookies & tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your cart, preferences, and login status, and allow us to understand how visitors use our site.

  • Essential cookies: required for the website to function (cannot be disabled)
  • Analytics cookies: help us understand traffic and usage patterns
  • Marketing cookies: used to show relevant ads (only if you consent)

You can manage or disable non-essential cookies through your browser settings at any time.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy — typically for the duration of your customer relationship with us plus up to 3 years for legal and accounting purposes. You may request deletion of your data at any time (see Your Rights below).

Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your rights

You have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to correct inaccurate or incomplete data
  • Deletion: request that we delete your personal data
  • Opt-out: unsubscribe from marketing emails at any time via the unsubscribe link
  • Objection: object to processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond within 7 business days.

Children's privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

This privacy policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.