Terms of service
Last updated: 10 August 2026
1. About Us
This website is operated by The Fabric Room, an online and physical fabric retailer based in Kerala, India. “We”, “us” and “our” refer to The Fabric Room. “You” and “customer” refer to any person using the website or purchasing from us.
Our official address is: The Fabric Room
Vadakaekotta, Tripunithura
Metro Pillar No. 1004
Kochi, Kerala – 682301
India
Phone: 94960 96036
By accessing our website, creating an account or placing an order, you agree to these Terms and the policies linked on our website. Nothing in these Terms limits statutory consumer rights under applicable law.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to place an order. If you act for another person or organisation, you confirm that you have authority to bind them.
3. Products and Availability
We make reasonable efforts to keep product names, descriptions, compositions, measurements, prices, photographs and availability accurate. Colours may vary because of screens, lighting and dye batches. Texture, weave and pattern placement may vary between cuts. Natural and handcrafted fabrics may contain minor irregularities that are characteristics of the material and not manufacturing defects. Product availability may change without notice.
4. Fabric Measurements and Cutting
Fabrics are sold in the measurement units displayed on the product page. Customers are responsible for selecting the correct fabric, colour, variant and length. Multiple units may be supplied as one continuous cut where stock permits. Once fabric is cut to a customer’s requested measurement, it cannot ordinarily be returned, exchanged or refunded, except for a verified manufacturing defect under our Refund Policy.
5. Orders
An order is an offer to purchase. We may accept, reject or cancel an order for stock errors, pricing errors, suspected fraud, payment failure, delivery restrictions or other legitimate operational reasons. If we cancel a paid order, the eligible amount will be refunded to the original payment method.
6. Prices and Taxes
Prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes are included or calculated as displayed at checkout. We may correct genuine pricing errors before dispatch and will contact the customer where necessary.
7. Payments
Payment must be completed through the payment methods available at checkout. Payment processing is provided by third-party gateways and may be subject to their terms, security checks and availability. We do not store full card details.
8. Order Processing
Orders are normally packed and dispatched within 24 hours of receipt. Orders placed on public holidays may be processed on the next working day. Processing may take longer when payment, stock, address or customer confirmation is pending.
9. Domestic Shipping
Estimated delivery after dispatch is 2–3 business days within Kerala and 5–10 business days for other Indian states. Domestic orders are shipped through DTDC or India Post depending on destination and availability. Shipping charges displayed at checkout apply.
10. International Shipping and Payment
International orders are shipped through DHL.
Middle East/GCC: For the United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain, shipping is ₹2,500 for orders up to 10 metres, plus ₹1,500 for each additional started 10-metre block. The final shipping charge is calculated and collected during checkout. Estimated delivery after dispatch is 5–8 business days.
Other international destinations: A ₹1 temporary shipping deposit is collected during checkout. After the order is placed, we will calculate the DHL quotation using the destination, package weight and dimensions, deduct the ₹1 deposit from the final shipping charge, add the remaining shipping balance to the Shopify order and send an updated invoice or secure payment link.
For manually quoted destinations, the order will not be dispatched until the outstanding shipping balance is paid. If it remains unpaid for 48 hours after the invoice is sent, or the customer declines the quotation, the order will be cancelled and the product payment refunded to the original payment method.
Estimated delivery after dispatch is 1–2 weeks to Europe and the United States. Customs duties, import taxes and clearance charges imposed by the destination country are the recipient’s responsibility.
11. Delivery
Delivery times are estimates and are not guaranteed. Delays may result from couriers, customs, public holidays, weather, incorrect addresses or events beyond our control. Risk transfers as provided by applicable law when the order is delivered.
12. Address Accuracy
Customers must provide a complete and accurate delivery address and contact number. Contact us through website chat immediately if a correction is needed. Address changes may not be possible after dispatch. Additional costs caused by an incorrect or incomplete address may be charged where legally permitted.
13. Returns and Refunds
Returns, replacements and refunds are available only for verified manufacturing defects, subject to our Refund Policy. Readymade items and fabrics are eligible only where a manufacturing defect is confirmed. Cut fabric cannot be returned or refunded merely because of a change of mind, colour preference, measurement error or suitability concern.
14. Defect Claims
Customers must contact our customer service team and provide clear photographs and a video showing the reported defect. We normally evaluate the claim within 1–2 business days and confirm eligibility. The customer must arrange return shipping to our official address. After receipt and inspection, an eligible item will be replaced or the product cost and approved return shipping charge refunded as described in our Refund Policy.
15. Cancellations and Changes
Requests to cancel or change an order should be made immediately through website chat. We cannot guarantee cancellation or changes after cutting, packing or dispatch has started. Any approved refund may take additional banking time to appear.
16. Customer Accounts
You are responsible for maintaining the confidentiality of account access and for activity performed through your account. Information supplied must be accurate and current. We may restrict an account where misuse, fraud or unlawful activity is reasonably suspected.
17. Acceptable Use
You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, scrape content unlawfully or use the service for fraudulent or illegal activity.
18. Intellectual Property
Website content, branding, photographs, graphics, text and design are owned by or licensed to The Fabric Room and may not be copied, reproduced or commercially used without permission, except as allowed by law.
19. Third-Party Services
Payment gateways, couriers, social platforms and other third-party services operate under their own terms and privacy practices. We are not responsible for third-party systems beyond our reasonable control, but we will assist with order-related issues where practical.
20. Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential losses, loss of profit or losses that were not reasonably foreseeable. Our liability does not exclude anything that cannot legally be excluded, including mandatory consumer rights.
21. Events Beyond Our Control
We are not responsible for delay or failure caused by natural disasters, severe weather, strikes, transport interruption, courier failure, government restriction, customs delay, internet outage, payment-system failure or other events outside our reasonable control.
22. Privacy
Personal information is handled according to our Privacy Policy and applicable data-protection requirements. Information may be processed to manage accounts, payments, orders, delivery, customer service and fraud prevention.
23. Changes to These Terms
We may update these Terms when our services, policies, operations or legal obligations change. The latest version will be published with an updated effective date. Changes will not retrospectively alter an accepted order unless required by law.
24. Severability
If any provision is invalid or unenforceable, the remaining provisions continue to apply.
25. Governing Law and Disputes
These Terms are governed by the laws of India. We encourage customers to contact us through website chat first. Subject to mandatory consumer-protection rights and any legally applicable consumer forum, disputes will be subject to competent courts and authorities in Kerala, India.
26. Contacting Us
For order, product or policy assistance, visit our website and use the Chat/Send a message button.
