Refund Policy
Refund and Return Policy
Eligibility
Returns, replacements and refunds are accepted only for products with a verified manufacturing defect.
We do not accept returns or refunds for change of mind, colour preference, minor colour differences caused by screens or photography, or incorrect quantities ordered by the customer.
Cut Fabric
Fabric cut according to a customer’s requested measurement cannot ordinarily be returned or refunded. However, it may be considered if it has a verified manufacturing defect.
Readymade Products and Fabrics
Readymade products and fabrics are eligible for return, replacement or refund only when a manufacturing defect has been verified.
Reporting a Defect
If a product has a manufacturing defect:
- Chat with our customer service team using the Chat/Send a message button on our website.
- Provide the order number, a clear description of the issue, photographs and a video clearly showing the defect.
- Our customer service team will evaluate the information and respond regarding return eligibility within 1–2 business days.
Sending photographs or videos does not automatically guarantee approval. The product may also be inspected after it is returned.
Returning an Approved Product
After our customer service team confirms that the product can be returned, the customer must arrange and pay for return shipping.
Please use a trackable courier service and retain the shipping receipt and tracking information. We cannot be responsible for a return shipment until it reaches us.
The returned product must be sent to:
The Fabric Room
Vadakaekotta, Tripunithura
Metro Pillar No. 1004
Kochi, Kerala – 682301
India
Phone: 94960 96036
Inspection and Resolution
- If the manufacturing defect is confirmed, we will offer either a replacement or a refund of the product cost.
- Return-shipping charges will also be refunded when a valid shipping receipt is provided.
- If no manufacturing defect is found, the product and return-shipping cost will not qualify for a refund.
